Distance Sales Contract

This Distance Selling Agreement has been prepared for sales made electronically within the scope of the Consumer Protection Law No. 6502 and related regulations.

1. Parties

Sales person:
Zeynep Reis
Email: zzeynepreis@gmail.com
Phone: 0535 947 75 26
Address: Umraniye / Istanbul

Buyer:
The natural or legal person who places an order on the website and shares delivery information.

2. Topic

This agreement determines the rights and obligations of the parties regarding the sale and delivery of the product or products purchased by the buyer through the zeynepreis.art website.

3. Product Information

The type, quantity, sales price and payment method of the products purchased by the Buyer are clearly notified to the Buyer before the order confirmation and this information is included on the order page.

4. Product Delivery

The purchased product is delivered to the address provided by the buyer within 30 days at the latest, depending on stock availability.
Delivery is carried out through a contracted cargo company.

5. Payment

All payments are received securely through the Shopify infrastructure.
Payment can be made by credit card, debit card or digital payment methods.
The Buyer acknowledges that the order will not be completed until the payment transaction is completed.

6. Right of Withdrawal

The buyer may exercise his/her right of withdrawal within 14 days from the date of receipt of the product without giving any reason. Within the scope of the right of withdrawal:

  • The product must be unused

  • Must be returned with original packaging and all accessories

  • Must be sent with the invoice

In order to exercise the right of withdrawal, notification must be made in writing via e-mail or contact form.

7. Situations Where the Right of Withdrawal Does Not Apply

The following products are not eligible for return:

  • Products that are custom-made according to the buyer's wishes (e.g. custom-made tables)

  • Digital contents

  • Opened or used products

  • Products that cannot be returned for health and hygiene reasons

8. Return Process

From the approval of the refund request:

  • The seller refunds the payment to the buyer within 14 days

  • Return shipping costs are covered by the seller if they are within the scope of the right of withdrawal; otherwise, they are covered by the buyer.

9. General Provisions

  • The buyer acknowledges that he/she has read and approved this agreement before placing the order.

  • The seller undertakes to deliver the product on time and in full.

  • If the product cannot be delivered due to force majeure, the buyer will be informed and the price will be refunded.

10. Competent Court

In case of disputes arising from this contract, the Consumer Arbitration Committee or Consumer Court in the place of residence of the buyer is competent.

Force:
The buyer is deemed to have accepted this agreement when he/she places an order through the site.