Return & Exchange Conditions
This page provides information about the right of withdrawal, cancellation and return processes valid for purchases made through zeiarte.com.
1. General Provisions
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By placing an order electronically through our website, you are deemed to have accepted the preliminary information form and the distance sales contract .
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We act in accordance with the Consumer Protection Law No. 6502 and relevant regulations.
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The shipping cost for your order is paid by the buyer unless otherwise stated.
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All products are obliged to be delivered completely and within the specified time.
2. Right of Withdrawal
For print/poster products :
The buyer may exercise his right of withdrawal within 14 days from the date of delivery without giving any reason.
Conditions for the right of withdrawal:
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The product must be unused, undamaged and in its original packaging.
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An invoice must be sent with the returned product.
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The notice of withdrawal must be made in writing via e-mail or contact form.
3. Products for which the right of withdrawal does not apply
The right of withdrawal does not apply to the following products:
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Personal paintings prepared on special orders
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Original artworks (paintings in the gallery section)
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Digital contents
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Opened or used products
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Products that are not suitable for return due to health and hygiene reasons
Artworks are private by nature. Therefore, original paintings are not eligible for return. We recommend that you carefully review the details before purchasing.
4. Return Process
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In case of exercising the right of withdrawal, the payment will be refunded within 14 days at the latest after the product reaches us.
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Return shipping costs are covered by the seller if they are within the scope of the right of withdrawal; otherwise, they are covered by the buyer.
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The product to be returned must be undamaged, complete and unused.
5. Order Cancellation
Orders that have not been started in production or shipped may be canceled by the buyer.
To cancel, you must contact us as soon as possible.
6. Delivery and Control
It is recommended that you check the package with the cargo officer during product delivery. Do not accept damaged packages, inform us by keeping a report.
The products received are considered intact.
Contact Information:
Zeynep Reis
Email: zzeynepreis@gmail.com
Phone: 0535 947 75 26